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The Manage Users page is your command center for building and overseeing your sales team inside Clodura. As an account admin, you can add new sub-users, enable or disable accounts, distribute export and calling credits, edit team member profiles, and monitor overall credit consumption — all from a single dashboard. Sub-users, by contrast, have a narrower view: they can see their own assigned credit balances in the usage report but do not have access to the Manage User tab.

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Who Can Use This

Account Admins

Full access to all user management features: adding users, toggling status, allocating credits, editing profiles, and monitoring team-wide usage.

Sub-Users

Can view their own assigned credits in the Usage Report. The Manage User tab is not visible to sub-users.

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How to Access User Management

1

Open Settings

Click Settings in the bottom-left corner of the Clodura platform.
2

Select Manage User

Choose Manage User from the settings menu. You’ll land on the Manage Users page with all user and credit details.

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Understanding the Manage Users Page

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User Summary

At the top of the page you’ll find a visual snapshot of your team’s license usage:
  • Enabled Users — the number of currently active users (for example, “3 out of 3 users currently enabled”).
  • Disabled Users — the count of deactivated accounts.
  • Total Licenses — the total number of user licenses available in your account.

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Team Credit Overview

Below the summary, three progress bars show your team’s collective credit consumption:
Credit TypeWhat It Tracks
Team Export CreditsTotal and used export credits (e.g., “0 / 5000”)
Team Direct Dial CreditsAvailable and used direct dial credits
Team Calling CreditsTotal and consumed calling credits
These bars give you an at-a-glance read on whether your team is approaching its limits before the next billing cycle.

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Managing Enabled and Disabled Users

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Enabled Users Tab

The Enabled tab lists every active user on your account. Each row shows:
  • Name — the sub-user’s display name
  • Email — their registered email address
  • Plan — the subscription plan assigned to that seat
  • Credits — total credits allocated to the sub-user

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Disabled Users Tab

The Disabled tab mirrors the same columns but shows only deactivated accounts. You can re-enable any user from this view when they need to be reinstated.

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User Actions (Admins Only)

From the Enabled Users tab, click the actions menu next to any sub-user to access the following options:

Edit Profile

Update a sub-user’s profile information including name, job title, and contact details.

Manage Credit

Allocate or adjust Export, Direct Dial, and Calling credits for the selected sub-user.

Allocate Minute

Assign or adjust calling minutes for the sub-user’s outbound calling quota.

Disable User

Deactivate the user’s account. Their data is preserved and they can be re-enabled later.

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Adding a New Sub-User

1

Click Add Users

On the Manage Users page, click the Add Users button in the top-right area of the page.
2

Fill in the user details

Enter the new sub-user’s Name and Email Address in the form that appears.
3

Confirm

Submit the form. The new user appears immediately in the Enabled Users tab and can begin using the platform according to the credits and permissions you assign.
New sub-users do not receive credits automatically. After adding them, use the Manage Credit action to allocate export, direct dial, and calling credits based on their role and expected usage.

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Allocating Credits to Sub-Users

Once a sub-user exists in your account, you can distribute your team’s credit pool to them at any time:
1

Find the user

Locate the sub-user in the Enabled Users tab.
2

Open Manage Credit

Click the actions menu and select Manage Credit.
3

Set credit amounts

Enter the desired number of Export Credits, Direct Dial Credits, and Calling Credits for that user.
4

Save

Confirm the allocation. The credits are immediately reflected in the sub-user’s account and in the Team Credit Overview progress bars.
Review the Team Credit Overview before allocating credits to ensure you have enough headroom in your overall pool. If you’re running low, consider upgrading your plan or topping up credits from the Manage Billing page.

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The Impersonate Feature

The Impersonate function lets you step into a sub-user’s session and see the platform exactly as they do — without needing their password or logging out of your own account. This is especially useful for troubleshooting issues, verifying configurations, or providing hands-on support to a team member.
1

Locate the sub-user

Find the user you want to impersonate in the Enabled Users tab.
2

Select Impersonate

Click the actions menu next to their name and choose Impersonate.
3

Work in their session

You are now viewing Clodura from that user’s perspective. All actions you take are performed as that sub-user.
4

Exit impersonation

Click the exit or stop impersonation control (typically displayed in a banner at the top of the page) to return to your own admin session.
Impersonation grants you full access to the sub-user’s data and settings. Use this feature responsibly and only when necessary for support or auditing purposes.