> ## Documentation Index
> Fetch the complete documentation index at: https://testdocs.clodura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Clodura Billing, Plans, and Subscription Payments

> View your plan, update payment details, change or cancel your subscription, purchase top-up credits, and redeem AppSumo codes in Clodura.

The **Manage Billing** page is your central hub for everything related to your Clodura subscription and payments. From here you can review your current plan, download invoices, update your payment method and billing address, upgrade or downgrade your plan, purchase additional credits, and cancel your subscription if needed. To reach it, click the **Settings** icon in the bottom-left corner of the platform, then select **Manage Billing** from the left-hand menu.

## Subscription Overview

The top section of the Manage Billing page gives you an instant summary of your current subscription:

| Field                            | Description                                                  |
| -------------------------------- | ------------------------------------------------------------ |
| **Current Subscription Plan**    | The plan you are enrolled in (e.g., Free Forever, Max, PAYG) |
| **Billing Cycle**                | Your current billing period (monthly or annual)              |
| **Number of Licenses Purchased** | Total seats you currently hold                               |
| **Net Amount**                   | Subscription cost before taxes                               |
| **Total Amount**                 | Final cost including all applicable taxes                    |

Below the subscription summary you'll find three additional tabs:

* **Invoices** — access and download your past invoices.
* **Payment** — view the card on file for your current plan.
* **Transaction Details** — review a full history of past charges and payments.

## Payment & Billing Information

Keep your payment details current so your subscription never lapses:

<CardGroup cols={2}>
  <Card title="Update Payment Method" icon="credit-card" href="/docs/manage-billing">
    View your saved card details (masked for security). Click the update option in this section to enter new card information whenever your card changes.
  </Card>

  <Card title="Update Billing Address" icon="location-dot" href="/docs/manage-billing">
    View your current billing address and edit it directly from this section to keep invoices accurate.
  </Card>
</CardGroup>

<Note>
  Clodura accepts **Visa and Mastercard credit cards only**. Debit cards and PayPal are not supported at this time.
</Note>

## Changing or Upgrading Your Plan

<Steps>
  <Step title="Go to Manage Billing">
    Click **Settings** in the bottom-left corner, then select **Manage Billing**.
  </Step>

  <Step title="Click Change Plan">
    Under the **Current Subscription Plan** section, click the **Change Plan** button.
  </Step>

  <Step title="Select your new plan">
    You'll be redirected to the plan selection window. Choose the plan that fits your needs (Free Forever, Max, or PAYG).
  </Step>

  <Step title="Choose billing frequency and currency">
    Select **monthly** or **yearly** billing, and choose your preferred currency — **USD (\$)** or **INR (₹)**.
  </Step>

  <Step title="Confirm">
    Review your selection and complete the checkout. Your new plan takes effect immediately.
  </Step>
</Steps>

<Tip>
  Annual plans include a 10% discount and credits are added upfront for the full year. For full pricing and credit details, visit [clodura.ai/pricing](https://www.clodura.ai/pricing/).
</Tip>

## Canceling Your Subscription

You can cancel your subscription at any time from the Manage Billing page.

<Steps>
  <Step title="Click Cancel Subscription">
    Find the **Cancel Subscription** button on the Manage Billing page and click it.
  </Step>

  <Step title="Review your options">
    Before the cancellation is finalized, Clodura will present you with three options:

    * **Send a note to customer support** — describe any challenges you're facing so the team can offer help.
    * **Schedule a call** — book a time with the Clodura team for live assistance using the calendar picker.
    * **No, I want to unsubscribe** — proceed with cancellation.
  </Step>

  <Step title="Provide a reason (if unsubscribing)">
    If you choose to proceed, select a cancellation reason from the list. If you choose "Other," a text box will appear for your explanation.
  </Step>

  <Step title="Finalize">
    Click **Continue** to complete the cancellation, or click **Close** to return to the cancellation window without proceeding.
  </Step>
</Steps>

<Warning>
  Canceling your subscription will end your access to paid features at the close of the current billing period. Credits and data associated with your account may not be recoverable after cancellation.
</Warning>

## Top Up Credits

If you need more credits before your next billing cycle, the Top Up Credits feature lets you purchase additional credits instantly.

<Info>
  **Eligibility:** Top Up Credits is currently available only to users on the **Max plan**. The slider ranges from **2,500 to 250,000 credits** per purchase.
</Info>

<Steps>
  <Step title="Navigate to Top Up Credits">
    Scroll to the **Top Up Credits** section on the Manage Billing page.
  </Step>

  <Step title="Use the Credit Slider">
    Drag the slider to select the number of credits you want to purchase. The exact amount is confirmed below the slider (e.g., "2500 Credits Selected").
  </Step>

  <Step title="Review the cost">
    As you adjust the slider, the **You Will Pay** field updates automatically to show the final USD price for your selection.
  </Step>

  <Step title="Click Buy Credits">
    Click the **Buy Credits** button to proceed to the payment confirmation screen and complete your purchase.
  </Step>
</Steps>

## Purchase Calling Credits (Top Up Call Minutes)

This section lets you add call minutes to your account to keep outbound calling uninterrupted.

<Info>
  **Eligibility:** This feature is available only to users on the **legacy Prospect Pro plan**. You can purchase between **500 and 5,000 minutes** per transaction.
</Info>

<Steps>
  <Step title="Select your minutes">
    Use the **Minutes Slider** to choose the number of minutes you want to purchase.
  </Step>

  <Step title="Confirm the amount">
    The selected total appears in the **Minutes Selected** field.
  </Step>

  <Step title="Review the cost">
    Check the **You will pay** field. The displayed price includes all applicable GST. Toggle between **USD** and **INR** to see the cost in your preferred currency.
  </Step>

  <Step title="Click Buy Minutes">
    Click **Buy Minutes** to finalize the purchase.
  </Step>
</Steps>

## What to Do If a Payment Fails

If your subscription payment fails, the most common cause is that your card has not been enabled for the transaction types required by Clodura's payment processor. This is especially common with cards issued in India, where RBI regulations require banks to disable online (card-not-present) and MO/TO transactions by default.

### Common Reasons for Payment Failure

<AccordionGroup>
  <Accordion title="E-Commerce (ECOM) transactions disabled">
    Required for all card-not-present online transactions. Disabled by default on new, renewed, or replaced cards per RBI mandate (India) or the card issuer's security policy. You must enable this through your bank's app or net banking portal.
  </Accordion>

  <Accordion title="MO/TO transactions disabled">
    Mail Order / Telephone Order transactions are used by subscription billing processors. Some banks list this as a separate toggle from standard ECOM — both must be enabled.
  </Accordion>

  <Accordion title="International transactions off">
    Required when Clodura's payment processor is based outside India. Enable international usage alongside ECOM in your bank's settings.
  </Accordion>

  <Accordion title="Daily transaction limit too low">
    Even if the transaction type is enabled, a daily spending cap lower than the charge amount will block the payment. Increase your limit in your bank's app.
  </Accordion>

  <Accordion title="Card expired or replaced">
    The card number or expiry stored in your Clodura account may no longer match your active card. Update your payment method on the Manage Billing page.
  </Accordion>

  <Accordion title="3D Secure / OTP not completed">
    Some processors trigger a one-time OTP challenge on the first recurring charge. Complete it from your registered mobile number when prompted.
  </Accordion>
</AccordionGroup>

### Enabling Transactions by Bank

The settings you need to enable are **ECOM / Online Transactions**, **MO/TO Transactions** (where available as a separate toggle), and **International Transactions** (if applicable). Here's where to find those controls for common banks:

| Bank           | Primary App / Portal           | Navigation Path                                               |
| -------------- | ------------------------------ | ------------------------------------------------------------- |
| **SBI**        | YONO SBI / OnlineSBI           | Service Request → ATM/Debit Card → Manage Card → Manage Usage |
| **HDFC**       | MyCards (mycards.hdfcbank.com) | Card Control → Online (E-Commerce) Transactions               |
| **IndusInd**   | INDIE App / IndusNet           | Cards → Manage Card → Transaction Settings → ECOM & MO/TO     |
| **Axis**       | Axis Mobile App                | Banking → Services → Cards → Total Control                    |
| **ICICI**      | iMobile Pay                    | Cards → Select Card → Manage Your Card → Online Transactions  |
| **Citi India** | Citi Mobile App                | Card Summary → Manage Card → Online / E-Commerce              |
| **AMEX India** | Amex India App                 | Account → Transaction Security Settings                       |
| **Chase (US)** | Chase Mobile App               | Enabled by default — troubleshoot address/CVV/card lock       |

<Note>
  Per RBI Circular (Jan 15, 2020), all Indian banks must disable online card-not-present transactions by default on new, replaced, and renewed cards, and on any card that has not been used online in the past 3 years. You must proactively enable these settings before your first payment.
</Note>

## Redeeming an AppSumo Code

If you purchased a Clodura license on AppSumo, you can redeem your code in two ways:

**New account:**

1. Visit `https://app.clodura.ai/#/auth/signup/appsumo/YourCode` — replacing `YourCode` with your actual code.
2. Register with new account details. You'll receive a verification email; log in after verifying.

**Existing Free Forever account:**

1. Navigate to the same redemption URL above.
2. The system recognizes your existing Free Forever plan and prompts you to upgrade using the code.

### Stacking AppSumo Codes

To add additional codes to an existing AppSumo lifetime account:

<Steps>
  <Step title="Log in to Clodura">
    Sign in to your Clodura account.
  </Step>

  <Step title="Open the Usage Report">
    Click your name initials in the upper-right corner to open the profile menu.
  </Step>

  <Step title="Choose Stack Code">
    Select the **Stack Code** option and enter your additional code.
  </Step>
</Steps>

<Warning>
  Clodura's second AppSumo campaign no longer includes credit rollovers when stacking codes. Credits will reset on your signup date rather than carrying over month to month. If you stack a new code onto an existing lifetime account, the platform will display an alert confirming these updated policies apply. Consider stacking on a new account if you prefer the original rollover terms.
</Warning>