> ## Documentation Index
> Fetch the complete documentation index at: https://testdocs.clodura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Clodura AI Frequently Asked Questions and Troubleshooting

> Answers to the most common questions about email deliverability, credits, cadences, CRM integrations, the Chrome extension, and more.

Find answers to the most common questions about using Clodura AI, organized by topic. If you don't find what you're looking for here, visit the [Clodura Help Center](https://kb.clodura.ai) or reach out to [Clodura Support](https://app.clodura.ai/#/zoho/tickets).

***

## Email & SPF/DMARC

<AccordionGroup>
  <Accordion title="What apps should I include in my SPF record?">
    The general rule is to include every application that **sends emails on your behalf using its own SMTP server** — not yours. For example, if you use Google Workspace to send email from your domain, add Google to your SPF. If you also use Outlook and Mailchimp for newsletters, include both of those too.

    The key is to audit every service that originates email from your domain and make sure each one is represented in your SPF record. [Google's SPF setup guide](https://support.google.com/a/answer/178723?hl=en) is a good starting point.
  </Accordion>

  <Accordion title="Should I include Clodura.AI in my SPF record?">
    **No.** Clodura uses *your* SMTP server to send your emails — it acts more like a powerful online email client than a mass-sending service. Because Clodura doesn't send mail from its own SMTP infrastructure, it doesn't need to appear in your SPF record.

    That said, your email deliverability still depends on your domain's reputation. Setting up SPF and DMARC correctly protects that reputation and improves the overall deliverability of emails sent through Clodura.
  </Accordion>

  <Accordion title="What are the different DMARC policy levels and how do they affect email handling?">
    DMARC has three policy levels:

    * **None** — Reports suspicious messages but allows all mail to reach the inbox. Displayed in orange as a warning in Clodura.
    * **Quarantine** — Emails that fail SPF/DKIM are sent to the spam or junk folder. Also displayed in orange.
    * **Reject** — Emails that fail SPF/DKIM are dropped entirely and never delivered. Displayed in green and represents the highest level of security.

    Both **Quarantine** (`p=quarantine`) and **Reject** are acceptable policies. For maximum protection, **Reject** is recommended.

    For a deeper dive, see the [Email Deliverability documentation](/docs/deliverability/overview).
  </Accordion>

  <Accordion title="How do I address spam-related issues with my domain?">
    Work through the following checklist:

    1. Investigate your domain's sending reputation.
    2. Verify that SPF, DMARC, DKIM, and MX records are all correctly configured with no gaps.
    3. Check your domain's health directly at [MXToolbox Email Health](https://mxtoolbox.com/emailhealth/).
    4. Fix any missing or misconfigured domain settings — this significantly reduces bounce rates and spam classification.
  </Accordion>

  <Accordion title="Why does white space between paragraphs look fine in the composer but expand in test emails?">
    This is a known HTML email rendering quirk. To fix it: use **Backspace** to merge the next paragraph onto the end of the first one, then press **Shift+Enter** to insert a soft line break instead of a full paragraph break. Save the template and send a test email to verify the spacing.
  </Accordion>

  <Accordion title="How do I add an unsubscribe link to all outgoing emails?">
    In the compose editor, check the **Add Unsubscribe Link** checkbox. When selected, Clodura automatically appends a compliant unsubscribe link to the bottom of the email, and recipients who click it are removed from future sends.

    If you manually insert your own link using the "Insert Link" option, it will be tracked as a click in your reports — but the system won't treat it as an unsubscribe action.
  </Accordion>

  <Accordion title="How do I enable IMAP for my Gmail account?">
    1. Log in to the Gmail account you've configured in Clodura.
    2. Go to **Settings → See all Settings**.
    3. Click **Forwarding and POP/IMAP**.
    4. Under the IMAP Access section, select **Enable IMAP**.
    5. Save your settings.
  </Accordion>

  <Accordion title="How do I ensure bounced emails and replies are marked correctly in Clodura?">
    In **Settings → Email Setup**, use the **Select Folders** option to choose every folder where bounced emails or replies might land — including Inbox, Spam, Junk, and any custom folders. Clodura monitors the folders you select and updates contact statuses accordingly.
  </Accordion>

  <Accordion title="Can I configure an alias email for sending?">
    No. Alias emails cannot be configured in Clodura. Attempting to do so will produce an "invalid credentials" error from Google — this is a Google-side restriction, not a Clodura limitation. All emails are sent from the primary email address you've configured, and all IMAP/SMTP settings are tied to that address.
  </Accordion>

  <Accordion title="What should I do if I encounter an admin approval prompt when connecting Office 365?">
    This happens when Clodura requests permissions that require IT admin approval for an Office 365 account.

    **If the "Request Approval" button is visible:**

    1. Click **Request Approval** to send the request to your IT administrator.
    2. Your admin reviews and approves it via: [Review admin consent requests](https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/review-admin-consent-requests)

    **If no "Request Approval" button appears:**

    1. Your admin first needs to configure the approval workflow: [Configure admin consent workflow](https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/configure-admin-consent-workflow)
    2. Then enable user consent: [Enable user consent](https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/configure-user-consent?pivots=portal)
    3. Add Clodura.AI as an Enterprise Application and assign your user to it.

    Once the request is approved, the approval prompt will not appear again.
  </Accordion>

  <Accordion title="How can I monitor domain health for a new email address?">
    For a new domain and email address, follow this gradual warm-up approach:

    * **Warm-up (days 1–30):** Start with 10–20 emails per day, increasing volume slowly over 15–30 days. Send to internal teams or existing clients first to generate positive engagement.
    * **Safe sending volume:** Factor in your sender reputation, email content quality, and recipient engagement history before scaling up.
    * **Provider limits:** Check your email service provider's daily sending cap — Clodura doesn't impose its own limit.
    * **Weekly health checks:** Monitor your domain at [MXToolbox](https://mxtoolbox.com/) every week to catch blacklisting or misconfigured records early.
  </Accordion>
</AccordionGroup>

***

## Contact Search and Filters

<AccordionGroup>
  <Accordion title="How do I save a search and find my saved searches later?">
    **To save a search:**

    1. Apply your desired filters and click **Search**.
    2. Just above the results panel, click the **Save Search** button.

    **To access saved searches:**
    Click the triangle (▼) icon on the **Search** button. A dropdown appears listing all your saved searches.
  </Accordion>

  <Accordion title="What is an Intent Filter?">
    An Intent Filter identifies contacts and companies that are actively showing buying signals within your Total Addressable Market (TAM). It surfaces low-hanging sales opportunities by highlighting prospects who currently need what you offer — enabling you to prioritize outreach toward those most likely to convert.
  </Accordion>

  <Accordion title="How does toggling the HQ Location filter affect my results?">
    * **HQ Location ON** — retrieves contacts or companies from *all* office locations associated with the company, giving you a broader dataset across branches and subsidiaries.
    * **HQ Location OFF** — shows only contacts and companies in the specific geographic area you've defined in your filters.
  </Accordion>

  <Accordion title="Is it possible to filter and limit contacts from a single company?">
    Currently, Clodura does not automatically cap the number of contacts returned per company. If you need to limit results to a specific number of individuals per organization, you'll need to do that manually after running your search.
  </Accordion>

  <Accordion title="Can I upload a CSV of companies to get enriched contact data?">
    Yes. Clodura supports CSV upload of website domains through the **Suppression List** filter. After uploading, you can layer on additional filters — such as job title (CEO, Director), **Direct Dial Present**, or location — to get enriched contact records with names, emails, LinkedIn URLs, and phone numbers.

    For a walkthrough, watch the [Clodura CSV Upload Tutorial](https://www.youtube.com/watch?v=2SjKq6m8NFU).
  </Accordion>

  <Accordion title="How often is Clodura's data updated?">
    Data is refreshed on a **60-day cycle**. If you need the most current data for a specific contact, you can use the Clodura Chrome extension to retrieve or update information directly from LinkedIn or Sales Navigator in real time.
  </Accordion>

  <Accordion title="Can I enrich contacts by uploading a LinkedIn URL?">
    Not currently. The platform supports CSV uploads of **email addresses** and **website domains** for enrichment, but LinkedIn URL upload and enrichment is not supported at this time.
  </Accordion>

  <Accordion title="Is there an alternative to LinkedIn for extracting contact data?">
    Yes. The Clodura Chrome extension works on LinkedIn profiles, Sales Navigator, company LinkedIn pages, and regular websites. It lets you extract contact data from any of these sources directly in your browser.
  </Accordion>
</AccordionGroup>

***

## Credits and Downloads

<AccordionGroup>
  <Accordion title="Will I be charged credits for unlocking a duplicate contact?">
    No. If a contact has already been unlocked and still exists in your **My Contacts** tab, unlocking them again or adding them to another list will not consume any additional credits. The platform recognizes the duplicate and skips the charge.
  </Accordion>

  <Accordion title="How does the system count download credits?">
    Download credits are counted only for contacts with **verified** email confidence. Contacts with guessed or not-found email addresses are not counted toward your download credits. Additionally, downloading the same contact more than once does not consume additional credits.
  </Accordion>

  <Accordion title="How can I download all contacts, including unverified ones?">
    By default, Clodura exports only verified contacts. To include guessed or not-found emails, check the **Add Guessed** box in the **Export to CSV** options popup before exporting.
  </Accordion>

  <Accordion title="How are multiple exports of the same contacts handled?">
    Exporting the same contacts to CSV or CRM multiple times only counts as a **single download credit usage**. You won't be charged repeatedly for the same contact.
  </Accordion>

  <Accordion title="What does the 'Exclude Exported Contacts' filter do?">
    When you enable **Exclude Exported Contacts**, the search results show only contacts you haven't downloaded yet. This prevents accidental re-downloading of contacts you've already exported and helps you make the most of your download credits.
  </Accordion>

  <Accordion title="Why am I seeing remaining unlock limit warnings when I still have credits?">
    This warning can appear even with credits remaining if you've made multiple bulk unlock requests on the same day. It's triggered by Clodura's **Fair Usage Policy (FUP)**, which applies daily limits to bulk unlocking to ensure fair access for all users. These limits reset daily — your full unlock access will be restored after the reset.
  </Accordion>

  <Accordion title="How can I track bulk request progress?">
    Hover over the **progress circle icon** labeled **Show Verification Status** in the navbar. This icon is only visible when you have an active batch in progress. It shows the real-time processing status for each submitted bulk request.
  </Accordion>

  <Accordion title="How do I get direct dials and what do they cost?">
    There are two ways:

    1. **Clodura Direct Dials (free)** — Apply the **Direct Dial Present** filter in your search. Direct dial numbers are shown when you unlock an email for qualifying contacts at no extra cost.
    2. **Partner Search (paid)** — Access direct dials via a partner data service at **\$0.50 per contact**. To use this, you need to be on the Starter or Enterprise plan (AppSumo plans do not include Partner Search access).
  </Accordion>

  <Accordion title="I unlocked 63 contacts but my download only had 44. What happened?">
    By default, Clodura exports only verified contacts. The 19 missing contacts likely had guessed or not-found email statuses. To include them, check **Add Guessed** in the Export to CSV popup.

    After exporting, the file is sent to your email and also available in the **Downloads** section of the navbar. You can also use the **Filter Exported Contacts** option with a date range to review what was exported during a specific window.
  </Accordion>

  <Accordion title="Why don't I have any phone credits?">
    If you click the phone icon and see a "no credits" message, your account doesn't have **Search Partner** credits. Direct dial access through a partner service requires a monthly plan subscription plus a separate partner service add-on at \$0.50 per contact. Check your credit balance by clicking your name initials in the upper-right corner.
  </Accordion>

  <Accordion title="What are the differences between the AppSumo lifetime plan and a monthly subscription?">
    | Feature                  | Monthly Subscription                                           | Lifetime (AppSumo) |
    | ------------------------ | -------------------------------------------------------------- | ------------------ |
    | Search Partner Credits   | Separate purchase at \$0.50/contact                            | Not available      |
    | Company download credits | Unlimited (FUP applies); Starter: 100/mo; Enterprise: 2,000/mo | 1,000/mo per code  |
    | Contact download credits | Unlimited (FUP applies); Starter: 100/mo; Enterprise: 2,000/mo | 1,000/mo per code  |
    | Bulk unlock selection    | Starter: 25; Enterprise: 10,000                                | 1,000              |

    A single lifetime code stack provides 1,000 credits each for: unlocking contacts, adding companies, downloading contacts, and downloading companies.
  </Accordion>
</AccordionGroup>

***

## Cadence / Sequences

<AccordionGroup>
  <Accordion title="How do I create an email template?">
    1. Click **Cadence** in the navbar.
    2. Go to **Templates** and click **Create Template**.

    You have three editor options:

    * **Rich text editor** — a standard WYSIWYG interface.
    * **Drag-and-drop editor** — visual block-based layout builder.
    * **HTML import** — paste or upload a raw HTML file.
  </Accordion>

  <Accordion title="Can I attach documents to an email template?">
    No — file attachments are not supported in email templates. However, you can include **links** and **images** in your templates.
  </Accordion>

  <Accordion title="If I update my timezone in email settings, does it affect existing cadences?">
    The new timezone applies to all **future** scheduled contacts. Contacts that have already been scheduled retain the original timezone. Always align your machine's local timezone with the setting you configure in Clodura to avoid scheduling mismatches.
  </Accordion>

  <Accordion title="Which contacts does Email Phase 2 in a cadence target?">
    Phase 2 automatically includes all contacts from Phase 1 **except** those who bounced, unsubscribed, or replied. When you set up Phase 2, Clodura shows you exactly which contacts are active for that phase.
  </Accordion>

  <Accordion title="Are there email sending limits in Clodura?">
    Clodura itself does not impose a sending limit. Your effective limit is whatever your email server or domain allows. You can configure your own daily email sending cap in **Settings → Email Setup → Daily email sending limit**.
  </Accordion>

  <Accordion title="If I mark a contact as 'not interested,' will they still receive emails?">
    No. Once a contact is marked as not interested, no further emails will be sent to them from any active cadence phase.
  </Accordion>

  <Accordion title="Can the same contact be in two different cadences simultaneously?">
    Yes, and Clodura won't warn you when it happens. Some users intentionally add the same contacts to multiple cadences for different messaging strategies. If you want to prevent this, you'll need to manage it manually.
  </Accordion>

  <Accordion title="Can I change a contact's cadence status from 'finished' back to active?">
    No — the "finished" status cannot be manually changed. To re-engage a finished contact, add them to a **new cadence**. Note that if you add a Phase 2 or Phase 3 to an existing cadence after a contact has finished Phase 1, their status will transition from "finished" for that phase onward.
  </Accordion>

  <Accordion title="How do I export data from multiple cadences at once?">
    1. Go to **Cadences** and click **Show Contacts** at the top.
    2. Apply any filters you need to narrow the results.
    3. Export the filtered contact list. This gives you open, click, bounce, and reply data across multiple cadences in a single export.
  </Accordion>

  <Accordion title="If I set a daily limit of 200 and run 4 cadences simultaneously, do they each get 50 emails?">
    No. Clodura processes cadences sequentially based on their scheduled date and time. It completes sending for one cadence before moving to the next. There's no built-in per-cadence splitting of a shared daily limit.
  </Accordion>

  <Accordion title="How do I send follow-up emails only to contacts who didn't reply?">
    The cadence system handles this automatically. If an email in any phase **bounces**, is **unsubscribed**, or receives a **reply**, that contact is excluded from all subsequent phases. All other contacts progress sequentially through Phase 2, Phase 3, and so on.
  </Accordion>

  <Accordion title="Can each license have multiple outreach email addresses?">
    Each license supports one outreach email address at a time. You can change it as needed, but the system always sends from your currently confirmed address — frequent changes are not recommended. If you need to run outreach from multiple email addresses simultaneously, add more licenses and configure a separate email within each one.
  </Accordion>

  <Accordion title="How do I set a daily email sending limit?">
    Go to **Settings → Email Setup → Daily email sending limit** and set your preferred cap. This becomes your effective sending ceiling — Clodura will not exceed it regardless of how many cadences are running.
  </Accordion>

  <Accordion title="How do I set an email signature?">
    1. Go to **Settings → Email Setup**.
    2. Configure your email connection in the **Settings** tab.
    3. Switch to the **Signature** tab and set your signature there.
  </Accordion>

  <Accordion title="Can I upload an external CSV to run a campaign?">
    Yes. Go to the **List** module, click **Upload Recipients CSV**, and select your file. Download the sample CSV format first to ensure your data is structured correctly. Once uploaded, the list will be available for use in your cadences.
  </Accordion>

  <Accordion title="Can I rename a list?">
    Yes. Hover over the list name and click on it. A popover will appear where you can type the new name and save it.
  </Accordion>
</AccordionGroup>

***

## CRM and Integrations

<AccordionGroup>
  <Accordion title="Which CRM platforms does Clodura integrate with?">
    Clodura supports integration with **seven CRM platforms**: HubSpot, Zoho, Freshsales, Pipedrive, Insightly, Salesforce, and Dynamics 365. No other CRM integrations are currently available.

    To connect a CRM, go to **Settings → CRM Integration**.
  </Accordion>

  <Accordion title="How do I send contacts directly to my CRM without downloading a CSV?">
    After integrating your CRM, select the contacts or companies you want to transfer in Clodura, then choose the option to **add to CRM** directly. Note that there is no automatic data sync — you must explicitly select contacts each time you want to push them to your CRM.
  </Accordion>

  <Accordion title="Why should I integrate a CRM if Clodura is already powerful on its own?">
    Clodura is a **sales intelligence and lead generation** platform — it excels at discovering, enriching, and qualifying prospects. A CRM is a **customer relationship management** platform — it centralizes customer interactions, tracks sales pipelines, and manages ongoing relationships.

    Integrating the two lets you move prospects from discovery in Clodura directly into your sales pipeline in your CRM, without manual data entry or CSV files.
  </Accordion>

  <Accordion title="How do I use triggers to follow up with specific companies?">
    Add the companies you want to track to **My Companies** from a search. Once companies are in My Companies, Clodura automatically fetches sales trigger events for them (job changes, funding rounds, news mentions, etc.), so you can follow up at the right moment.
  </Accordion>
</AccordionGroup>

***

## Extension and LinkedIn

<AccordionGroup>
  <Accordion title="Does Clodura have a Chrome extension? How do I download it?">
    Yes. You can install the Clodura Chrome extension in two ways:

    * **From the Clodura interface** — look for the extension download option in your account settings or the Help section.
    * **From the Chrome Web Store** — search for "Clodura" in the Chrome Web Store and click **Add to Chrome**.
  </Accordion>

  <Accordion title="Where can I use the Clodura Chrome extension?">
    The extension works on:

    * **Individual LinkedIn contact profiles**
    * **Company LinkedIn pages**
    * **LinkedIn Sales Navigator**
    * **Any website**

    To retrieve contact details, navigate to a LinkedIn profile and click the **Unlock** button in the extension panel.
  </Accordion>

  <Accordion title="Does the extension work with LinkedIn search filters?">
    The extension is designed to work on **individual LinkedIn profiles** — it does not function when you apply search filters on standard LinkedIn. However, it **does** work when filters are applied in **LinkedIn Sales Navigator**.
  </Accordion>

  <Accordion title="What should I do if the extension isn't working on non-English LinkedIn?">
    Clodura's extension has limited support for non-English LinkedIn interfaces. To resolve this:

    1. Go to **LinkedIn → Settings and Privacy → Account Preferences → Language** and change your language to **English**.
    2. Refresh the contact page and try again.
    3. If the issue persists, the contact may not have correctly linked their company profile to their personal profile — in that case the system won't recognize them as a valid contact.
  </Accordion>

  <Accordion title="Why is the Clodura extension not working?">
    Work through these troubleshooting steps in order:

    1. **Update Chrome** — make sure your browser is on the latest version.
    2. **Clear cache and cookies** — Open Chrome → ⋮ menu → More Tools → Clear Browsing Data → select "All time," check "Cookies and other site data" and "Cached images and files" → click **Clear data**.
    3. **Check cookie settings** — Go to `chrome://settings/cookies`. Ensure **Allow all cookies** is enabled and **Block third-party cookies** is disabled.
    4. **Switch LinkedIn to English** — Go to LinkedIn → Settings → Account Preferences → Language → English.
    5. **Disable other extensions** — Temporarily disable all other Chrome extensions to see if one of them is causing a conflict.
    6. **Contact support** — If the issue persists, share the LinkedIn URL(s) where it's failing with Clodura Support for further investigation.
  </Accordion>

  <Accordion title="The extension shows 'Profile is not linked to LinkedIn Company' on every profile. What do I do?">
    This error means the extension can see company information on the page but can't find user profile data. Try the following steps:

    1. Clear your browser cache.
    2. Log out of Clodura and log back in.
    3. Make sure you're using an up-to-date version of Chrome.
    4. Try reinstalling the Clodura extension.
    5. Confirm that cookies are enabled in Chrome: go to **Settings → Advanced → Privacy and Security → Site Settings → Cookies** and turn cookies on.
    6. If the issue continues on a specific profile, share that LinkedIn URL with Clodura Support — it may indicate the contact hasn't properly linked their company profile to their personal profile.
  </Accordion>
</AccordionGroup>

***

## Account and Billing

<AccordionGroup>
  <Accordion title="What payment methods does Clodura accept?">
    Clodura currently accepts **Visa and Mastercard credit cards only**. Debit cards and PayPal are not supported.
  </Accordion>

  <Accordion title="Can I update my account username?">
    Yes, but it requires support assistance. Contact the Clodura support team with your current username and the desired new username, and they will update it from the backend.
  </Accordion>

  <Accordion title="How do I redeem an AppSumo code?">
    Visit `https://app.clodura.ai/#/auth/signup/appsumo/YourCode`, replacing "YourCode" with your actual code.

    * **Existing Free Forever account:** Use your existing email. The system will recognize your account and prompt you to upgrade.
    * **New user:** Register a new account, verify your email, and then log in.

    On the AppSumo platform, you can also use the **Redeem Code** / **Redeem Now** option to initiate the process.
  </Accordion>

  <Accordion title="How do I stack an additional AppSumo code?">
    1. Log in to Clodura.
    2. Click your name initials in the upper-right corner to open the profile menu.
    3. Select **Stack Code** and enter your additional code.

    Note: If you're stacking on an existing lifetime account, an alert will inform you that the new AppSumo campaign policies apply — credits no longer roll over and reset on your signup date instead.
  </Accordion>

  <Accordion title="What does the alert mean when I stack an AppSumo code?">
    Clodura's first AppSumo campaign allowed credits to roll over month-to-month when stacking codes. The second campaign changed this — credits now reset on your signup date without rollover. If you try to stack a new code onto an existing lifetime account, the system will display an alert confirming the updated policy applies. Consider stacking the code on a new account if you prefer the original rollover behavior.
  </Accordion>

  <Accordion title="What are the differences between the lifetime plan and a monthly subscription?">
    The key differences are in Search Partner Credits (not available on lifetime plans), company and contact download credit limits, and bulk unlock selection caps. Monthly Enterprise plans offer the largest limits and full feature access, while lifetime plans offer a fixed 1,000 credits per credit type per code per month.

    See the [Credits and Downloads](#credits-and-downloads) section above for a full comparison table.
  </Accordion>

  <Accordion title="How can I learn to use Clodura effectively?">
    * **YouTube channel:** [youtube.com/@cloduraai](https://www.youtube.com/@cloduraai) — video tutorials and feature walkthroughs.
    * **Product tutorials:** [clodura.ai/clodura-ai-product-tutorials](https://www.clodura.ai/clodura-ai-product-tutorials/) — step-by-step guides on the Clodura website.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="I'm seeing a blank screen when I open Clodura. How do I fix it?">
    Try the following steps in order:

    1. Open Clodura in **Incognito mode** to rule out extension or cache interference.
    2. **Clear your browser cache** and perform a hard reload (Ctrl+Shift+R or Cmd+Shift+R).
    3. Ensure your **Chrome browser is updated** to the latest version.
    4. Check for **pop-up blockers**, security software, or antivirus applications that might be blocking the Clodura URL.
  </Accordion>

  <Accordion title="I'm getting a recurring network error even though other sites work fine. What should I do?">
    Work through these steps:

    1. **Verify connectivity** — confirm other sites and apps are working normally to isolate the issue to Clodura.
    2. **Clear cache and cookies** — cached or corrupted data can interfere with Clodura's connection.
    3. **Disable browser extensions** — ad blockers and proxy extensions can block Clodura's requests. Disable all extensions and retry.
    4. **Try Incognito mode** — rules out interference from stored browser data.
    5. **Test from a different device or network** — isolates whether the issue is device/network-specific.
    6. **Check browser developer tools** — open the Network tab in DevTools to look for specific error codes or failed requests that could point to the cause.
    7. **Contact Clodura Support** — if none of the above resolves it, share the details with support. They may be aware of an ongoing issue.
  </Accordion>

  <Accordion title="Why is my bounce rate so high on the contacts I downloaded?">
    Two main factors contribute to high bounce rates:

    **Data currency:** If a contact has updated their LinkedIn profile since our last data refresh, the change will be captured in the next 60-day update cycle. If you spot specific outdated records, share them with Clodura Support and they'll prioritize correcting them.

    **Data validation:**

    * Clodura has a built-in email validator, but **catch-all email addresses** are difficult to validate reliably. SMTP validators often flag them as risky, though Clodura manually spot-checks catch-all samples to reduce that risk.
    * **Guessed emails** are inherently unvalidated — downloading them is not recommended if deliverability is a priority.
  </Accordion>

  <Accordion title="If I duplicate the same contact into an existing list, will it be added twice?">
    No. Clodura automatically handles duplicates when adding contacts to a list. If the contact is already in the list, it will not be added again.
  </Accordion>
</AccordionGroup>