> ## Documentation Index
> Fetch the complete documentation index at: https://testdocs.clodura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Clodura Chrome Extension: Install, Use, and Troubleshoot

> Install the Clodura Chrome extension, unlock contacts from LinkedIn and Sales Navigator, and troubleshoot common issues step by step.

The Clodura Chrome extension brings the power of the Clodura platform directly into your browser. Instead of switching between tabs to look up contact details, you can unlock emails, phone numbers, and company information without ever leaving LinkedIn, Sales Navigator, or any website you're already visiting. It's the fastest way to enrich a prospect while you're actively researching them.

## What the Extension Does

When you visit a contact's LinkedIn profile or any supported page, the extension panel appears in your browser and lets you:

* **Unlock contact details** — retrieve verified emails and direct dial numbers for the person you're viewing.
* **Access company information** — see company-level data directly from a company's LinkedIn page.
* **Enrich website contacts** — extract contact data while browsing a prospect's company website.
* **Sync with Clodura** — any contact you unlock through the extension is immediately available in your Clodura account.

## Installing the Extension

You can install the Clodura extension in two ways:

<CardGroup cols={2}>
  <Card title="From the Chrome Web Store" icon="chrome" href="https://chrome.google.com/webstore/search/clodura">
    Open the Chrome Web Store, search for **Clodura**, and click **Add to Chrome**. Confirm the permissions prompt to complete installation.
  </Card>

  <Card title="From Within Clodura" icon="puzzle-piece" href="https://app.clodura.ai">
    Log in to your Clodura account and look for the extension download link in the app's Settings or Help section. Clicking it takes you directly to the Chrome Web Store listing.
  </Card>
</CardGroup>

Once installed, the Clodura icon appears in your Chrome toolbar. Make sure you're logged in to your Clodura account in the same browser session for the extension to function correctly.

## Where You Can Use the Extension

The extension is designed to work in four environments:

| Environment                     | What You Can Do                                                       |
| ------------------------------- | --------------------------------------------------------------------- |
| **Individual LinkedIn profile** | Unlock email address and direct dial for the contact                  |
| **Company LinkedIn page**       | View company-level information and find contacts at that organization |
| **LinkedIn Sales Navigator**    | Unlock contacts and use with applied Sales Navigator filters          |
| **Any website**                 | Extract contact data from a company's web presence                    |

<Note>
  The extension works on **individual LinkedIn profiles**, not LinkedIn search results pages. If you apply a filter on standard LinkedIn and view the list of results, the extension won't activate. However, it **does** work with filtered results inside **LinkedIn Sales Navigator**.
</Note>

## Unlocking a Contact from LinkedIn

<Steps>
  <Step title="Navigate to the LinkedIn profile">
    Open any LinkedIn contact's profile page in Chrome while the Clodura extension is installed and you are logged in to Clodura.
  </Step>

  <Step title="Open the extension panel">
    The extension panel will appear automatically on the page, or click the Clodura icon in your Chrome toolbar to open it.
  </Step>

  <Step title="Click Unlock">
    Click the **Unlock** button in the panel. Clodura will retrieve the contact's email address and direct dial number (where available).
  </Step>

  <Step title="Use the contact details">
    The revealed information is immediately available in the panel and synced to your Clodura account under **My Contacts**.
  </Step>
</Steps>

<Tip>
  Unlocking a contact you've already unlocked before does **not** consume additional credits — as long as the contact still exists in your My Contacts tab.
</Tip>

## Extension Limitations

Keep the following constraints in mind:

* **Individual profiles only (standard LinkedIn)** — the extension does not work on LinkedIn filter/search result pages. You must be on an individual's profile page.
* **LinkedIn language must be set to English** — the extension has limited support for non-English LinkedIn interfaces. If your LinkedIn is set to another language, unlock functionality may not work correctly.
* **Sales Navigator filters are supported** — unlike standard LinkedIn filters, filtering within Sales Navigator is fully compatible with the extension.

## Non-English LinkedIn: How to Fix It

If the extension is not working correctly and your LinkedIn interface is set to a non-English language, change your language to English:

<Steps>
  <Step title="Open LinkedIn settings">
    Go to your LinkedIn account and click on **Settings and Privacy**.
  </Step>

  <Step title="Find language preferences">
    Navigate to **Account Preferences → Language**.
  </Step>

  <Step title="Change to English">
    Select **English** from the language options and save.
  </Step>

  <Step title="Refresh and retry">
    Refresh the LinkedIn contact page you were viewing and try using the extension again.
  </Step>
</Steps>

<Note>
  If the issue persists after switching to English, the contact may not have properly linked their company's LinkedIn page to their personal profile. In that case, Clodura treats the profile as invalid and won't allow you to add it. Share the URL with Clodura Support for further investigation.
</Note>

## Troubleshooting: Extension Not Working

If the extension isn't behaving as expected, work through the following steps:

<Steps>
  <Step title="Update Chrome">
    Make sure your Chrome browser is on the latest version. Go to `chrome://settings/help` to check for and install updates.
  </Step>

  <Step title="Clear cache and cookies">
    Open Chrome and click the **⋮** menu in the top-right corner. Go to **More Tools → Clear Browsing Data**. Set the time range to **All time**, check **Cookies and other site data** and **Cached images and files**, then click **Clear data**. Reload the LinkedIn page and try again.
  </Step>

  <Step title="Check cookie settings">
    Navigate to `chrome://settings/cookies` in your address bar. Confirm that **Allow all cookies** is turned on and **Block third-party cookies** is turned off. Clodura's extension depends on cookies to authenticate your session.
  </Step>

  <Step title="Switch LinkedIn to English">
    As described in the section above, change your LinkedIn language to English if it is set to anything else.
  </Step>

  <Step title="Disable other extensions">
    Temporarily disable all other Chrome extensions — especially ad blockers, proxy services, or privacy tools — and test whether the Clodura extension works on its own. If it does, re-enable your other extensions one at a time to find the conflicting one.
  </Step>

  <Step title="Contact Clodura Support">
    If none of the above steps resolve the issue, share the specific LinkedIn URLs where the extension is failing with [Clodura Support](https://app.clodura.ai/#/zoho/tickets). The team can investigate whether the problem is profile-specific or a broader account issue.
  </Step>
</Steps>

## Fixing the "Profile Not Linked to LinkedIn Company" Error

If the extension displays **"Profile is not linked to LinkedIn Company"** on every profile you visit — even when you can see company information on the page — follow these steps:

<Steps>
  <Step title="Clear your browser cache">
    Clear Chrome's cache and cookies as described in the troubleshooting steps above.
  </Step>

  <Step title="Log out and back in">
    Log out of your Clodura account in the browser, then log back in and revisit the LinkedIn profile.
  </Step>

  <Step title="Update Chrome">
    Verify you're using an up-to-date version of Chrome.
  </Step>

  <Step title="Reinstall the extension">
    Remove the Clodura extension from Chrome and reinstall it fresh from the Chrome Web Store.
  </Step>

  <Step title="Verify cookies are enabled">
    In Chrome, go to **Settings → Advanced → Privacy and Security → Site Settings → Cookies** and confirm that cookies are turned on.
  </Step>

  <Step title="Escalate to support if needed">
    If the error persists across multiple profiles, share the LinkedIn URL(s) with Clodura Support. The root cause is often that the contact has not correctly linked their company's LinkedIn page to their personal profile — something only a human review can confirm.
  </Step>
</Steps>

<Warning>
  This error doesn't necessarily mean your extension is broken. In many cases it means the specific LinkedIn profile you're viewing has incomplete company linking on their end — not a fault in your Clodura setup.
</Warning>